But like a QuickBooks statement, it doesn't exist as an accounting transaction. It's literally a "memo" (a notice) to the customer, that they have an unapplied balance. However the type of thing the OP needed is different sort of "credit memo" than I was thinking about. The information contained herein is created in response to emerging or unique topics, or is intended supplement other knowledge base information.Credit memo should be issued in this case - they have a credit balance - that's all that is needed to issue a credit memo. Rapid publishing articles provide information directly from within the Microsoft support organization. To the maximum extent permitted by applicable law, Microsoft and/or its suppliers disclaim and exclude all representations, warranties, and conditions whether express, implied or statutory, including but not limited to representations, warranties, or conditions of title, non infringement, satisfactory condition or quality, merchantability and fitness for a particular purpose, with respect to the materials. The materials may include technical inaccuracies or typographical errors and may be revised at any time without notice. Microsoft and/or its suppliers make no representations or warranties about the suitability, reliability or accuracy of the information contained in the documents and related graphics published on this website (the "materials") for any purpose. When you are prompted to print the report, select the appropriate destination, and then click OK.Ĭlose the Remove Payables Transaction History window. In the From field and the To field, type the voucher number or document number for the dummy invoice.Ĭlick to select the following check boxes in the Remove section:Ĭlick to select the Report check box, and then click Process. In the Ranges list, click Voucher Number or Document Number to create a restriction for the specific dummy invoice. In Microsoft Dynamics GP 9.0 and Microsoft Business Solutions - Great Plains 8.0, on the Tools menu, point to Utilities, point to Purchasing, and then click Remove Transaction History. In Microsoft Dynamics GP 10.0, on the Microsoft Dynamics GP menu, point to Tools, point to Utilities, point to Purchasing, and then click Remove Transaction History. Remove the dummy invoice from the history tables (optional). In the Vendor ID list, click the vendor with the invoice that you want to void.Ĭlick to select the Void check box for the dummy invoice that you want to void.Ĭlose the Void Open Payables Transactions window. On the Transactions menu, point to Purchasing, and then click Void Open Transactions. When you are prompted to print posting journals, select the appropriate destination, and then click OK. list, click the appropriate credit memo.Ĭlick to select the apply check box that is next to the dummy invoice that you created. In the Vendor ID list, click the vendor with the dummy invoice. On the Transactions menu, point to Purchasing, and then click Apply Payables Documents. When you are prompted to print posting journals, select the appropriate destination, and then click OK.Īpply the dummy invoice to the credit memo. Enter a value in the Purchases field for the amount remaining on the credit memo, and then leave the Batch ID field blank.Ĭlose the Payables Transaction Entry window. In the Payables Transaction Entry window, create an invoice for the vendor with the credit memo that you want to void. On the Transactions menu, point to Purchasing, and then click Transaction Entry. In the Void Historical Payables Transactions window, click to select the Void check box for the credit memo that you want to void.Ĥ.When you are prompted to print posting journals, select the appropriate destination, and then click OK.Ĭlose the Void Historical Payables Transactions window.Ī credit memo is partially applied to a single invoice or to multiple invoicesĬreate a dummy invoice for the amount remaining on the apply document. On the Transactions menu, point to Purchasing, and then click Void Historical Transactions. A credit memo is fully applied to a single invoice or to multiple invoices In addition, frequently users incorrectly assume that when a check is voided, the credit memos are automatically unapplied. This can also occur automatically when you perform a check run with the option to automatically apply existing unapplied credit memos. This can occur manually when you apply a credit memo to a specific invoice, and then discover that the credit memo should have been applied to a different invoice. Sometimes credit memos are applied incorrectly to an invoice. This article describes how to correct a situation where a credit memo is applied incorrectly to an invoice in Payables Management in Microsoft Dynamics GP and Microsoft Business Solutions - Great Plains 8.0.Īpplies to: Microsoft Dynamics GP Original KB number: 953223 Introduction
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